Beware the “Confusing, Headache-inducing” Software I Just Sold You

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Sameer Patel  -  
2   -  

This is what we needs to be banished from enterprise software, forever. I’m not naive enough to think that some level of on boarding and systems training isn’t needed. But if out of the box technology can lead to “confusion, headaches and sluggish performance”, thats just not acceptable in 2011. And this certainly isn’t just […]

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[Personal Update] Constellation Research

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Sameer Patel  -  
11   -  

Just a personal update to tell you that I’ve decided to relinquish my membership with Constellation Research Group, Inc. Late last year, Oliver Marks and I became members of Constellation with the intention of complementing consulting on enterprise social and collaboration business, with wider research. Given my focus on longer form planning and follow through […]

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Device Ubiquity at Work and Play: Are We Ready?

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Sameer Patel  -  
2   -  

Device ubiquity across home and work is the new item on the CIO’s to do list. Interesting stat in The Telegraph about how employees are more productive if they use their own gadgets: According to a YouGov survey, businesses who let employees use their own technology see productivity increases of up to 30 per cent. […]

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Why Exception Handling Should be the Rule

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Sameer Patel  -  
26   -  

In the world of work, we encounter three primary tasks: First, there are many processes that are, in fact, repeatable in the enterprise. Some examples: how we process orders, how we assemble products, how we deliver products to end customers. Second, project work where the overall steps are repeatable but the ingredients are not. Examples: […]

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Can Google Plus Pass the Social Narcissistic Litmus test?

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Sameer Patel  -  
9   -  

Heads Up: Being the weekend and all, I’ve taken the liberty of straying from enterprise-y stuff in this post. There’s some excellent analysis on Google Plus out there. Even Twitter investor, Fred Wilson is rooting for a successful outcome and Chris Brogan has done a really good job summarizing every conceivable benefit. For me personally, […]

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Enterprise 2.0 Conference 2011 Boston: Shiny Social leaves Exuberance Island

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Sameer Patel  -  
8   -  

Towards the end of my keynote on Putting the Relationship Back in Customer Relationship Management at the Enterprise 2.0 Conference this past week, I made a statement that, 2 years ago, would have got my throat slit. Stated as a wake up call plea to focus on metrics that matter, I said: "For five years […]

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Talking Collaborative Supply Chains at Enterprise 2.0 Conference

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Sameer Patel  -  
4   -  

Supply Chain efficiency is a big big deal. More over, this area of the enterprise technology stack and associated strategy has seen little to no innovation for well over a decade. Years ago, Dennis Howlett wrote: In my argument, breakthrough ROI comes from seeing these technology through the lens of collaboration, which in turn implies […]

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