Q&A with the Helpstream folks on the importance of Customer Communities to the Enterprise.
Earlier this week, I did a Q&A with the folks at Helpstream on the need and importance of customer communities to the enterprise. We covered the following topics: the importance of building customer communities as part of an Enterprise 2.0 design the role of a community manager and skills which functional areas will get […]
Last week was a big news week for Enterprise 2.0. It all started with this report from Oliver Young of Forrester Research stating that nearly one in two businesses will make use of Enterprise 2.0 technologies in 2009. The Forrester Report was followed up with a post by Dion Hinchcliffe on ZDNet (“The Year of […]
ReadWriteWeb’s Guide to Online Community Management – a valuable resource for the Enterprise.
Last week, I had the opportunity to review a draft of The Guide to Online Community Management, published by the ReadWriteWeb team and edited by Marshall Kirkpatrick. Simply put, if you’re planning or considering a community effort at your organization, this is a must have. The report provides answers to any “ifs, ands & buts” […]
Google Trends is one tool that I put to work fairly often in my consulting work. Last week I decided to benchmark some of the concepts we hear a lot about in the area of Enterprise 2.0 (KM, Portals, SharePoint) and others that we should be paying attention to (business activities such as Lead Generation, […]
This morning Oracle announced its purchase of Sun Microsystems for $9.4 per share or $5.6 billion, net of cash and debt. The money quote by Oracle’s president, Charles Phillips: This could lead to, in effect, shrink-wrapped suites of hardware and software for specific sectors of the economy, from retailing to banking to communications. He called […]
Dion Hinchcliffe kicked off this weekends’ Enterprise 2.0 meme with a well articulated post on determining ROI. The central theme of the article suggests that its challenging to identify where and when E2.0 ROI returns will be realized and why. Dion goes on to say that IT managers are mainly taking a wait and see […]
Over on the Enterprise 2.0 Blog, Venkatesh Rao of the Xerox Innovation Group makes a compelling case that “there is no such thing as culture change”. He goes on to list five ways to get out of the culture change argument, summarized below: Culture change naturally takes place because “nay-sayers retire or die out and […]