April marks my one-year anniversary at SAP. It’s been an incredible ride to say the least. I’m a lucky guy – I came to SAP to help build out its products and go-to-market in the social and collaborative software category. But what I really I got was a chance to get in on the ground floor […]
With respect to why “Social Business” is a natural fit for the world of work, I said on Twitter: @sameerpatel: Often heard #socbiz argument: “humans are social by nature”. Then why is it that #socbiz s/w adoption has been so hard historically? Contradicting this is another popular statement about Social Business: “Its not about the technology, its about […]
Last week I had the privilege of keynoting CeBIT in Hanover. The theme was “Shareconomy“. From the CeBIT website: A multistage screening process involving top executives from leading high-tech companies and user industries, international research institutes, and thousands of fans at the CeBIT Facebook fan page resulted in Shareconomy being selected for the CeBIT 2013 keynote […]
Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]
This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]
Facebook announced Graph Search yesterday. From Meghan Kelly at VentureBeat: When you start typing your questions, Facebook will suggest search queries and clean up your question. You might ask, “Which of my friends like The White House?” and it will simplify and suggest “My friends who like The White House.” The search could be most useful […]
The Kill Email meme never really dies. Ever since the dawn of enterprise social computing circa 2006, the value proposition has been waffling between being a process killer to a portal killer and my favorite, an email killer. Stare Email in the face all you want. She’s looking back and laughing at you. Then I […]