Super excited to share that I will be joining SAP as Global Head of Market Strategy. A function within the product and engineering board area, our team’s charter will be to help connect how SAP’s global product strategy is set up to solve the big transformative opportunities as well as challenges that our customers face […]
I resigned from SAP this week. They say that the luckiest people are those who work the hardest. Whilst I can absolutely attest to that, there is no denying that I’ve been tremendously fortunate. At SAP, I was given the opportunity to build a business at a stellar software company that exemplifies how to excel by […]
The news hit the wires this morning that SAP Jam, the flagship cloud collaboration product in our portfolio has just clocked 34 million subscribers. This represents a 70% year over year growth. Almost exactly four years ago we started this journey to transform how work gets done. Back then we formed a clear hypothesis for […]
The need for customer engagement is clear. They buy more: “Fully engaged customers represent an average 23% premium in terms of share of wallet, profitability, revenue and relationship growth.” (Gallup) They expect it: “70-90% of the buyers journey is complete prior to engaging a vendor.” (Forrester Research) And they need it: “45% of buyers require person-to-person contact […]
On #SAPJam surpassing the 20M subscriber mark. (And why customers are the biggest winners.)
This past week we announced that SAP Jam clocked over 21 million subscribers, sporting over 3X subscriber growth over the past 4 years. I got the word a few weeks ago but sat on it to reflect on two things: 1. What it takes to scale so fast across each function, and within constraints. 2. How […]
What Integrated learning truly means. Three lessons we’ll share at SuccessConnect #sconnect15
With millions of subscribers, over a 1000 customers and rated THE leader in integrated talent management for social technologies by IDC, at SuccessConnect next week, we’re going to share some really incredible SAP Jam customer stories on transformative HR and Learning from SuccessFactors. Here are some of the big topics: Knowledge vaporization is becoming a […]
Three years ago I joined SAP / SuccessFactors to lead products and go-to-market for its collaboration business. 3 years in and over 18 million subscribers later, we’ve learned a lot about how to build high velocity, meaningful cloud products that drive tangible performance for our customers. I was privileged to do a guest post on CMS Wire […]