I resigned from SAP this week. They say that the luckiest people are those who work the hardest. Whilst I can absolutely attest to that, there is no denying that I’ve been tremendously fortunate. At SAP, I was given the opportunity to build a business at a stellar software company that exemplifies how to excel by […]
The news hit the wires this morning that SAP Jam, the flagship cloud collaboration product in our portfolio has just clocked 34 million subscribers. This represents a 70% year over year growth. Almost exactly four years ago we started this journey to transform how work gets done. Back then we formed a clear hypothesis for […]
The single most common pitfall I see in 90% of earlier stage product plans is a lethal misconception that aspiring to sell software to the highest levels of the organization, is better. This is blatantly obvious to many product leaders but foreign to equally as many. Trust me. It isn’t necessarily all that. It’s expensive: the […]
The need for customer engagement is clear. They buy more: “Fully engaged customers represent an average 23% premium in terms of share of wallet, profitability, revenue and relationship growth.” (Gallup) They expect it: “70-90% of the buyers journey is complete prior to engaging a vendor.” (Forrester Research) And they need it: “45% of buyers require person-to-person contact […]
Three years ago I joined SAP / SuccessFactors to lead products and go-to-market for its collaboration business. 3 years in and over 18 million subscribers later, we’ve learned a lot about how to build high velocity, meaningful cloud products that drive tangible performance for our customers. I was privileged to do a guest post on CMS Wire […]
This past week I was with my family in Orlando, mostly bouncing from Beedo to Hagrid. Universal Studios is an extremely good random sample of mainstream Americana for Silicon Valley tech. Some observations that jumped out at me: Self-health tech need to er..stretch more: America is overweight and fitness bands haven’t really made a dent in mainstream America. I […]
Summary: Whilst technology has significantly brought costs of production and distribution down, for consumers or businesses the cost of goods we procure has remained as high as ever. But that’s about to change. The systematic dismantling of unit cost economics of existing markets across many industries is now underway. Jonathan Rothberg has raised $100 million to […]