This post is not about what’s right and what’s wrong or whether we should or shouldn’t fight for using one or all of these concepts. That said, each of these monikers need to be dealt with as they will become increasingly important as organizations begin to consider more efficient ways of interacting and transacting both […]
At the Enterprise 2.0 conference last month, I met with a few interesting companies that I wasn’t familiar with, prior to the event. I thought I was “plugged in”. Clearly, not enough. The next few posts uncover how some of these companies hope to move the needle on Enterprise 2.0 enablement. First up: Supply Chain […]
Umberto Mellitti, CEO of on-demand sales intelligence provider InsideView, said on Twitter: Umberto’s analogy is spot on. Also, if you’re worried about your Sales folks getting distracted by Social Media tools such as Twitter, sorry, but you have bigger problems. Either your compensation structure is just not juicy enough to keep them focused or I’m […]
Q&A with the Helpstream folks on the importance of Customer Communities to the Enterprise.
Earlier this week, I did a Q&A with the folks at Helpstream on the need and importance of customer communities to the enterprise. We covered the following topics: the importance of building customer communities as part of an Enterprise 2.0 design the role of a community manager and skills which functional areas will get […]