Almost two and a half years ago in March of 2009, I suggested the following: “Don’t confuse Enterprise 2.0 with social computing concepts”. Ignoring the dated terminology for a second, my premise was that social in the enterprise doesn’t mean throwing all sorts of features at the end user in an attempt to get them […]
Towards the end of my keynote on Putting the Relationship Back in Customer Relationship Management at the Enterprise 2.0 Conference this past week, I made a statement that, 2 years ago, would have got my throat slit. Stated as a wake up call plea to focus on metrics that matter, I said: "For five years […]
Supply Chain efficiency is a big big deal. More over, this area of the enterprise technology stack and associated strategy has seen little to no innovation for well over a decade. Years ago, Dennis Howlett wrote: In my argument, breakthrough ROI comes from seeing these technology through the lens of collaboration, which in turn implies […]
I’m looking forward to participating in my second Social Business Forum in Milan next month. Last year I keynoted on the topic of 21st Century Collaborative Enterprises: The Customer Case. This year I’ll be talking about The Connected Enterprise – the business case, and people, process and technology ramifications as we connect the best brains […]
As I flew into Orlando for SAP Sapphire 2011, I revisited a bunch of review posts from last years Sapphire Event to see what was promised. In my post last year, I summarized SAP Sapphire 2010 themes: In-Memory / Hana Cloud and Devices “People – Centric” To cut to the chase, Sapphire 2011 came back […]
Last month, I had the privilege of joining Mike Wolf and JP Finnell on the opening panel at the Mobile Enterprise Summit hosted by GigaOM and Appconomy. Mike Wolf is the super smart VP of Research at GigaOM Pro, who by the way so totally needs to sit on the interviewee side of panels more […]
Paul Greenberg, the Bob Dylan of CRM just announced the CRM Idol Contest this morning. The initiative is designed to find and showcase the best of the best CRM related software start ups out there. Whilst this is billed as a CRM event, the event looks at the broader technology footprint that serves customers and […]