PwC (PriceWaterhouseCoopers just released its quarterly forecast that’s 68 pages of collaboration goodness. The report is edited and produced by Bo Barker, Vinod Baya and Alan Morrison. The document covers three broad themes as summarized in the opening: ————————————— The collaboration paradox: More social information helps the workforce find what it’s looking for. First we […]
In the world of work, we encounter three primary tasks: First, there are many processes that are, in fact, repeatable in the enterprise. Some examples: how we process orders, how we assemble products, how we deliver products to end customers. Second, project work where the overall steps are repeatable but the ingredients are not. Examples: […]
Towards the end of my keynote on Putting the Relationship Back in Customer Relationship Management at the Enterprise 2.0 Conference this past week, I made a statement that, 2 years ago, would have got my throat slit. Stated as a wake up call plea to focus on metrics that matter, I said: "For five years […]
A panel I sat on at the GigaOM Mobile Enterprise Summit a few weeks ago got me thinking a lot about how mobility is taking shape in the enterprise. There’s little argument that Mobile is going to have a profound impact on how we work. Here’s my colleague Maribel Lopez, one of the sharpest minds […]
Last month, I had the privilege of joining Mike Wolf and JP Finnell on the opening panel at the Mobile Enterprise Summit hosted by GigaOM and Appconomy. Mike Wolf is the super smart VP of Research at GigaOM Pro, who by the way so totally needs to sit on the interviewee side of panels more […]
I did an interview on BlogTalkRadio today with the terrific Chris Coleman and Aparna Sharma who were nice enough to invite me on to their Radio Show. Chris and I talked about how social and collaborative concepts can power real business challenges and opportunities, examples of strategic alignment, the value of social analytics towards employee […]
Switching cost, in a consumer sense, is defined as: “The negative costs that a consumer incurs as a result of changing suppliers, brands or products. Although most prevalent switching costs are monetary in nature, there are also psychological, effort- and time-based switching costs.” Also prevalent in the enterprise, it’s the cost of moving from an […]