Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]
This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]
SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three […]
Brilliant New York Times UX designer and author Alex Wright, someone I’ve had the privilege to work closely with, said to me a decade ago that “Tags are the new Mullet”. Back in the mid 2000’s, those garish word-clouds made popular by Delicious showed up everywhere and only those of us geekily-inclined really employed them in […]
When asked to review tent.io, a new protocol for, in their words, open, decentralized, social networking, Dave Winer writes: I don’t understand what I’m supposed to weigh in on. Anyone can write a spec. What matters is what software is supporting the protocol, what content is available through it and how compelling is the content. […]
The Nest thermometer is by far my favorite gadget purchase of 2012. Its spendy at $250 but if you consider that a 1% +/- change in your heating/cooling setting can tilt your yearly bill by 5%, accuracy and smart meters are valuable. You’ll make up the cost in savings in due time. Wi-fi connectivity means […]
Salesforce.com announced that it has acquired Toronto-based Rypple – a social performance management provider. Given my preference for fix-a-problem social software, I’ve always appreciated that Rypple injected the needed context to illustrate why collaborative approaches and in turn, social software mattered to core enterprise process. No head scratching on use cases when you saw the […]