Social Media: Is the juice worth the squeeze?

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Sameer Patel  -  
11   -  
lemon

Nora Aufreiter, Julien Boudet and Vivian Weng at McKinsey and Co. have published some excellent research on the current state of consumer email that came my way via my old pal and newly minted colleague, Maggie Fox. Just as Altimeter Research founder Charlene Li’s work on internal social technology usage showed less than what you might […]

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pretzel logic: l’acte deux

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Sameer Patel  -  
11   -  
Chapter-2

Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire to blog but I felt really strongly about my PoV and decided to put up a blog […]

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Process, Data, Content….and your People

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Sameer Patel  -  
1   -  

2013 SAPPHIRE NOW / ASUG , SAPs flagship user conference was a big one for me and our Enterprise Social Software team at SAP. Exactly a year ago at this very event we unveiled SAPs strategy for social and collaborative software. In Madrid at the European version of this event later in the Fall, we showed real […]

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Much ado about Competitive nothings

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Sameer Patel  -  
1   -  
fight-spam

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we […]

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Putting the “Relationship” back in Customer Relationship Management

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Sameer Patel  -  
1   -  

Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]

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Connecting vs Reaching

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Sameer Patel  -  
7   -  
Abstract connection network

This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]

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#SAPPHIRENOW – What Business does Social have?

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Sameer Patel  -  
1   -  

SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three […]

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