Process, Data, Content….and your People

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Sameer Patel  -  
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2013 SAPPHIRE NOW / ASUG , SAPs flagship user conference was a big one for me and our Enterprise Social Software team at SAP. Exactly a year ago at this very event we unveiled SAPs strategy for social and collaborative software. In Madrid at the European version of this event later in the Fall, we showed real […]

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Much ado about Competitive nothings

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Sameer Patel  -  
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fight-spam

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we […]

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Putting the “Relationship” back in Customer Relationship Management

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Sameer Patel  -  
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Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]

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Connecting vs Reaching

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Sameer Patel  -  
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Abstract connection network

This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]

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#SAPPHIRENOW – What Business does Social have?

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Sameer Patel  -  
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SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three […]

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Feeds and Mullets #socbiz #ensw

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Sameer Patel  -  
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17109

Brilliant New York Times UX designer and author Alex Wright, someone I’ve had the privilege to work closely with, said to me a decade ago that “Tags are the new Mullet”. Back in the mid 2000′s, those garish word-clouds made popular by Delicious showed up everywhere and only those of us geekily-inclined really employed them in […]

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Enterprise Social Road to Nowhere. #socbiz

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Sameer Patel  -  
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When asked to review tent.io, a new protocol for, in their words, open, decentralized, social networking, Dave Winer writes: I don’t understand what I’m supposed to weigh in on. Anyone can write a spec. What matters is what software is supporting the protocol, what content is available through it and how compelling is the content. […]

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