[Video] My eTail East Conference keynote on the coming #ecommerce disruption

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Sameer Patel  -  
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Last week, I had a t0n of fun keynoting eTail East on the new battle ground for e-commerce this is forming and how even the best-known disrupters of this decade face a risk of being unseated. Advancements in machine learning will trigger a complete reset of how you truly connect with consumers. And it’s anyone’s game […]

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Retails last resort? Extreme Personalization. #AI #CRM #ecommerce

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Sameer Patel  -  
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The battle for digital commerce domination just heated up. Again. Amazon enters the brick and mortar grocery business. Walmart enters high-end fashion with the purchase of Bonobos. Nike and Sears cave in and agree to sell their products on Amazon. And finally, Amazon takes on Black Friday with Prime Day, raking in a whopping $3 […]

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Why Macy’s Struggles Expose a Deeper Crisis in B2C Marketing Automation

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Sameer Patel  -  
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Tragic news has just come out stating that over 10,000 people will lose their jobs at Macy’s. The iconic retailer is struggling to adapt to a more modern and relevant form of consumer engagement and commerce. Contrary to what the media suggests, the lessons here aren’t just about transitioning to online sales. Retailers are succumbing […]

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