In the midst of all the euphoric discourse about how new forms of digital technologies are able to disrupt established industries, a most foundational trait commonly shared amongst these stated examples almost always gets lost: The best disrupters of our time today do not follow an established playbook. Almost every industry is being disrupted around […]
These past few days I was reflecting on the new hire interviews I conducted in 2015 to see what I want to optimize in 2016 as our business grows and scales. One specific element I looked at was what behaviors caused me to begin to lose interest within the first 5 seconds of a discussion. […]
I travel a ton. 90% of it is international and always multi-city trips. I recently exchanged messages with a friend who asked how I do it. So as I return home this one last time in 2015, I thought I’d light up a blog post on what I do to make travel a little easier: […]
Employee engagement is clearly the new kale. It’s become a contender in the game of buzzword bingo in the workplace and even boardrooms. But in all fairness, it’s a real issue. Forbes magazine cites results from a Gallup poll: “…70% of American workers are ‘not engaged’ or ‘actively disengaged’ and are emotionally disconnected from their […]
The need for customer engagement is clear. They buy more: “Fully engaged customers represent an average 23% premium in terms of share of wallet, profitability, revenue and relationship growth.” (Gallup) They expect it: “70-90% of the buyers journey is complete prior to engaging a vendor.” (Forrester Research) And they need it: “45% of buyers require person-to-person contact […]
There were legitimate complaints about the Model X launch event. There usually are about most launches. Venture Beat took Elon Musk to the cleaners, calling his performance during the Model X launch “…a marketing and PR disaster, concluding: “I know it’s an unfair comparison for anyone, really, but given Musk’s incredible entrepreneurial achievements, I can’t help comparing […]
On #SAPJam surpassing the 20M subscriber mark. (And why customers are the biggest winners.)
This past week we announced that SAP Jam clocked over 21 million subscribers, sporting over 3X subscriber growth over the past 4 years. I got the word a few weeks ago but sat on it to reflect on two things: 1. What it takes to scale so fast across each function, and within constraints. 2. How […]