Putting the “Relationship” back in Customer Relationship Management

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Sameer Patel  -  
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Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]

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Connecting vs Reaching

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Sameer Patel  -  
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Abstract connection network

This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]

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On Graph Search: Rejoice, Yelp! #graphsearch

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Sameer Patel  -  
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Facebook announced Graph Search yesterday. From Meghan Kelly at VentureBeat: When you start typing your questions, Facebook will suggest search queries and clean up your question. You might ask, “Which of my friends like The White House?” and it will simplify and suggest “My friends who like The White House.” The search could be most useful […]

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Social’s Tussle with Email

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Sameer Patel  -  
29   -  
email2

The Kill Email meme never really dies. Ever since the dawn of enterprise social computing circa 2006, the value proposition has been waffling between being a process killer to a portal killer and my favorite, an email killer. Stare Email in the face all you want. She’s looking back and laughing at you. Then I […]

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#SAPPHIRENOW – What Business does Social have?

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Sameer Patel  -  
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SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three […]

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The Next Innings of Social – I’m hiring @sapsocial

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Sameer Patel  -  
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As the market for social software evolves, I’m convinced that if we want to enable social in a meaningful way, we have to inject business context to where we socialize. And in turn we need to invoke social where ever people need it the most – in their applications, on their devices and anywhere else […]

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Putting the H back in HCM. 4 Questions. #HRTechConf

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Sameer Patel  -  
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As I plan to spend a day at my first HRTech Conference in Chicago next week, it got me thinking about how far along we are towards getting the people part right in HCM. Or as my industry colleague and Head of Learning at TELUS, Dan Pontefract, aptly calls, the “Wesources” part. There are some […]

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