From Social CRM to Network-first CRM

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Sameer Patel  -  
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I sent a tweet to Hootsuite yesterday to ask how I could make some changes to my default settings. The support rep was extremely helpful and resolved my issue right away. Then this morning I get an email with a sales proposition with these choice value propositions. “I hope you don´t mind I write an […]

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pretzel logic: l’acte deux

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Sameer Patel  -  
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Chapter-2

Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire to blog but I felt really strongly about my PoV and decided to put up a blog […]

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The Government-ization of IT. #bigdata

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Sameer Patel  -  
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As we in the private sector fawn over the opportunity that is Big Data, details about PRISM give me the feeling that we’re likely the butt of many jokes in the Government Sector. As we waffle over the applicability of big data, PRISM proves that we really didn’t start the fire – the government has been mastering […]

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Networked Enterprises: Social Business Forum #sbf13

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Sameer Patel  -  
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This week I have the privilege of keynoting the Social Business Forum in Milan once again, along with esteemed industry colleagues such as R “Ray” Wang, Esteban Kolsky, Sandy Carter, Michael Brito and others. The concept of networked enterprises is something that’s top of mind for me these days as we chart the next chapter of […]

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Process, Data, Content….and your People

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Sameer Patel  -  
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2013 SAPPHIRE NOW / ASUG , SAPs flagship user conference was a big one for me and our Enterprise Social Software team at SAP. Exactly a year ago at this very event we unveiled SAPs strategy for social and collaborative software. In Madrid at the European version of this event later in the Fall, we showed real […]

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Much ado about Competitive nothings

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Sameer Patel  -  
1   -  
fight-spam

Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we […]

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Year One at SAP

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Sameer Patel  -  
1   -  
numero-uno

April marks my one-year anniversary at SAP. It’s been an incredible ride to say the least. I’m a lucky guy – I came to SAP to help build out its products and go-to-market in the social and collaborative software category. But what I really I got was a chance to get in on the ground floor […]

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