Just a personal update to tell you that I’ve decided to relinquish my membership with Constellation Research Group, Inc. Late last year, Oliver Marks and I became members of Constellation with the intention of complementing consulting on enterprise social and collaboration business, with wider research. Given my focus on longer form planning and follow through […]
Device ubiquity across home and work is the new item on the CIO’s to do list. Interesting stat in The Telegraph about how employees are more productive if they use their own gadgets: According to a YouGov survey, businesses who let employees use their own technology see productivity increases of up to 30 per cent. […]
In the world of work, we encounter three primary tasks: First, there are many processes that are, in fact, repeatable in the enterprise. Some examples: how we process orders, how we assemble products, how we deliver products to end customers. Second, project work where the overall steps are repeatable but the ingredients are not. Examples: […]
Heads Up: Being the weekend and all, I’ve taken the liberty of straying from enterprise-y stuff in this post. There’s some excellent analysis on Google Plus out there. Even Twitter investor, Fred Wilson is rooting for a successful outcome and Chris Brogan has done a really good job summarizing every conceivable benefit. For me personally, […]
Towards the end of my keynote on Putting the Relationship Back in Customer Relationship Management at the Enterprise 2.0 Conference this past week, I made a statement that, 2 years ago, would have got my throat slit. Stated as a wake up call plea to focus on metrics that matter, I said: "For five years […]
Supply Chain efficiency is a big big deal. More over, this area of the enterprise technology stack and associated strategy has seen little to no innovation for well over a decade. Years ago, Dennis Howlett wrote: In my argument, breakthrough ROI comes from seeing these technology through the lens of collaboration, which in turn implies […]
I’m looking forward to participating in my second Social Business Forum in Milan next month. Last year I keynoted on the topic of 21st Century Collaborative Enterprises: The Customer Case. This year I’ll be talking about The Connected Enterprise – the business case, and people, process and technology ramifications as we connect the best brains […]