Online Radio Show: Social Enterprise and the #Cloud. #socbiz #scrm

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Sameer Patel  -  
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On Thursday, July 12th, I’m looking forward to chatting with the super smart Brent Leary, Natalie Petouhoff, and Heather Davis about Social/Collaboration and the Cloud. We put out positioning statements to kick off the discussion, as follows: Dr. Natalie Petouhoff: “What if your CEO said, ‘I don’t want employees talking to each other. I want […]

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Jambalaya (the Enterprise Software kind). #ensw #hrtech #socbiz #scrm #irregulars

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Sameer Patel  -  
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That’s what you get when you have Enterprise Software, Social Business/Enterprise, HR Tech, Cloud, CRM and SocialCRM peeps at a backyard BBQ. More strikingly, the lines are blurring so fast between these market acronyms – no one had any difficulty understanding each others “specialties” or how they matter to each others market focus. Great to […]

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IBM Lotusphere 2012: The Old Lotus Has Wilted

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Sameer Patel  -  
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+1 for Social Business. IBM is in. Whole hog. 6000+ faithful Lotus attendees and 100s of Lotus Partners got fed IBM’s ebusiness equivalent play for the 21st century. Simply put, that they are betting their entire portfolio of collaboration solutions, both old and new on Social Business. One fat caveat before I put my thoughts here. […]

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The Engagement Layer: A CustomerThink Interview Podcast

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Sameer Patel  -  
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A few days back, I had the pleasure of joining Bob Thompson, editor of CustomerThink on an interview as part of the Inside Scoop series. CustomerThink is a online community of business leaders looking to create profitable customer-centric enterprises. In their own words, the community covers Customer Relationship Management, Customer Experience Management and Social Business. […]

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Social CRM, The Migraine Edition

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Sameer Patel  -  
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I’ve been a buying computing hardware as a business customer from Dell for over 7 years now. All of our infrastructure technology as well as desktop equipment almost exclusively came from them. Servers, Printers, Laptops etc. My experience, averaged out over this period with Dell has been a net positive. Their stuff works, the service […]

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Enterprise 2.0 Software: Commoditization before Monetization

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Sameer Patel  -  
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That’s a comment that one of the leading Enterprise 2.0 vendors made to me recently. This morning, Socialcast, provider of a micro-messaging platform announced that it’s moving to a ‘free-mium’ model. Meaning, get all the user and administrative features for free, regardless of company size or usage needs. For those of you not familiar with […]

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