Welcome to community-powered Commerce

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Sameer Patel  -  
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The need for customer engagement is clear. They buy more: “Fully engaged customers represent an average 23% premium in terms of share of wallet, profitability, revenue and relationship growth.” (Gallup) They expect it: “70-90% of the buyers journey is complete prior to engaging a vendor.” (Forrester Research) And they need it: “45% of buyers require person-to-person contact […]

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What if Facebook made Facebook go away?

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When the news of Facebook buying WhatsApp broke, the first thought that crossed my mind  was: How much would it matter if Facebook went away in favor of a light wt Instagram + tweaked WhatsApp. That’s 90% of the native behavior. Seriously. WhatsApp can keep 450 million daily active users highly engaged with 35 employees. Instagram now has over a 150 […]

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The Sales VP’s Conundrum

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Sameer Patel  -  
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I recently had the chance to dig into challenges faced by Sales Executives with Rawn Shah, a prominent practitioner on line of business collaboration and columnist at Forbes. It’s tough out there for the VP of Sales: Depending on the size of her organization, she has 10 or 100 or even 500 reps to onboard. […]

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Circular [Social Business] Arguments

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Sameer Patel  -  
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With respect to why “Social Business” is a natural fit for the world of work, I said on Twitter: @sameerpatel: Often heard #socbiz argument: “humans are social by nature”. Then why is it that #socbiz s/w adoption has been so hard historically? Contradicting this is another popular statement about Social Business: “Its not about the technology, its about […]

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Online Radio Show: Social Enterprise and the #Cloud. #socbiz #scrm

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Sameer Patel  -  
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On Thursday, July 12th, I’m looking forward to chatting with the super smart Brent Leary, Natalie Petouhoff, and Heather Davis about Social/Collaboration and the Cloud. We put out positioning statements to kick off the discussion, as follows: Dr. Natalie Petouhoff: “What if your CEO said, ‘I don’t want employees talking to each other. I want […]

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Jambalaya (the Enterprise Software kind). #ensw #hrtech #socbiz #scrm #irregulars

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Sameer Patel  -  
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That’s what you get when you have Enterprise Software, Social Business/Enterprise, HR Tech, Cloud, CRM and SocialCRM peeps at a backyard BBQ. More strikingly, the lines are blurring so fast between these market acronyms – no one had any difficulty understanding each others “specialties” or how they matter to each others market focus. Great to […]

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IBM Lotusphere 2012: The Old Lotus Has Wilted

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Sameer Patel  -  
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+1 for Social Business. IBM is in. Whole hog. 6000+ faithful Lotus attendees and 100s of Lotus Partners got fed IBM’s ebusiness equivalent play for the 21st century. Simply put, that they are betting their entire portfolio of collaboration solutions, both old and new on Social Business. One fat caveat before I put my thoughts here. […]

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