Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]
Seems like I just got off a plane from this summer’s Boston Enterprise 2.0 Conference. But here we are again — the Santa Clara edition of Enterprise 2.0 is around the corner, from the 14th — 17th of November. The event has a good keynote line up that includes the likes of Sandy Carter of […]
As I flew into Orlando for SAP Sapphire 2011, I revisited a bunch of review posts from last years Sapphire Event to see what was promised. In my post last year, I summarized SAP Sapphire 2010 themes: In-Memory / Hana Cloud and Devices “People – Centric” To cut to the chase, Sapphire 2011 came back […]
On the heels of SalesForce.com’s announcement of ChatterExchange this morning, FinancialForce releases Chatterbox – a rules based overlay on Chatter that allows businesses to associate the use of collaborative constructs with discrete business activity. For those of you not familiar with Salesforce.com’s Chatter, I covered the initial release, here. For all the benefits of Enterprise […]
These were the most visited posts from December 1, 2008 to December 1,2009, per Google Analytics. I just realized that this blog is only little over a year old. Feels like I’ve been writing for much longer. A sincere thank you for reading, commenting, referencing and re-tweeting my posts. I can’t tell you how much […]
Marc Benioff unveiled what he described as Salesforces’ “biggest breakthrough” – an enterprise social networking platform dubbed Chatter. Here’s a video interview, courtesy of Dennis Howlett, that provides insight into the drivers, challenges and opportunities for moving to more open constructs in the workplace, as Salesforce sees it: VentureBeat has a straightforward run down […]
In my most recent post about how to avoid Enterprise 2.0 failure, I suggested that it’s important to understand and respond to human behavior if there’s any hope of accelerating business performance via social computing concepts. Here’s an excerpt: What’s in it for me’. Not just ‘What’s in it for us’ The single biggest point […]