Social Times reports that the way to get more “Likes” on Facebook is to offer coupons to satiate the what’s-in-it-for-me hunger of an increasingly discriminating social networker.

This might well be that moment in social media marketing history when we look back and say – “what were we thinking??”

I quote:

A recent survey conducted by Ad Age/Ipsos Observer finds that coupons are the number one reason consumers “like” brands on Facebook.

We’ve all seen the popularity of daily deal sites like Groupon, but it turns out that good ol’ retail coupons are a great incentive for Faebook users to “like” a business page. The findings of the survey make sense: Facebook users are not typically willing to share their information and their network with just anyone, but it seems they’re more willing to do so if they get something in return

Basically, entice your visitors to ‘Like’ your business page by throwing them a discount coupon.

Look, I’m a big believer in in-bound marketing on the social web, done right. I’ve gained tremendously from it in my own work. It’s opened gigantic doors for me to communicate and sell the promise of social and collaborative business as a way to accelerate performance. But increasingly there’s data emerging about the hype that is social media marketing from a lead generation standpoint. And this kind of stuff just adds to the exuberance.

I never thought I would do a whole post on a single social networking gesture but this is about the larger issue of not getting sucked into the social vortex without careful thought and resource implications.

A ‘Like’, simply, is designed to imply that I like your product. In marketing lingo, that is supposed to mean that I’m at minimum an unqualified interested party, and sends a message back that I might be a candidate to move up the engagement funnel or spiral or what have you. And ultimately towards a pre-defined call-to-action.

Throw in a coupon and you’re playing with allegiances now. Sure, your ‘Likes’ will go up but does that really translate to likes? Or was it just for the coupon? Seems like nothing’s lost but is it worth the time of your marketing and sales teams to deal with the scores of follow-ups? This looks like a knock off of trade show marketing where we are duped into believing that 1000 interested prospects came to our booth where in reality 700 just wanted to drop their business card in the till for a chance to win an iPad2.

In traditional marketing this may fly as the cost and effort to send out a 1000 follow up emails is minimal. To do in-bound marketing right, you need to engage and the manual nature of this gets really expensive when you do more enticing to attract unqualified buyers. That ends up in your organization topping off marketing with even more marketing.

Get off the treadmill. Make sure you’re not marketing your marketing.

There’s some excellent analysis on Google Plus out there. Even Twitter investor, Fred Wilson is rooting for a successful outcome and Chris Brogan has done a really good job summarizing every conceivable benefit. For me personally, Google Plus is a combination of Friendfeed, group messaging such as Beluga or Groupin, and Delicious. All absolutely indispensable social interaction metaphors for me. So I’m thrilled its here.

There’s also a lot of good commentary on the value of  Google Plus for the Enterprise from folks whose reasoning I respect. Personally, I don’t see Google doing this in any intentional way. Google really needs to get it’s act together on the consumer social web to protect it’s advertising turf and adapt it to the social web. Employee collaboration is far more nuanced and purpose driven for Circles to be all the rage, as is. Instead, expect existing Social Software companies to clone Plus features as they have done with Quora, Facebook Like and Activity Streams, etc. That said, small businesses will adapt Google Plus ad hoc.

On to what the consumer web and marketing departments expect….

Does Circles represent win/win/win here?

Chris Carfi lists solid customer touch point value propositions for Circles including Demand and Lead Gen, Marketing, Co Creation, etc., and I see Google paying attention to these way before thinking about enterprise collaboration. And Developers are starting to think this through as well.

Three constituencies need to be satisfied to make Google Plus a success:

• A unique value proposition to participants such as you and me
• Marketers trying to reach and engage with you and me
• A scalable social advertising model for Google and its Shareholders.

There’s no question that the monetization opportunity for Google is huge. What’s simple +Circles to you and me can be the gift that keeps on giving to Google Adsense. They have us by the tender parts when it comes to monitoring our search. Now they get a shot at showing ads based on our self declared social and professional interests and unlike search, for as long as the conversation continues. Add that to the existing interest profile that Google already has on us based on our private emails, calendars, searches and maps and you get a sense of the larger picture.

But I really do wonder how Google+ will mushroom in the way it needs to, in order to attain critical mass. To do that it needs to understand the certain level of good and bad narcissism that exists on the social web. Whether we like it or not, the I/Me/Myself web plays a big role in the social web. Many abuse it by incessantly talking about themselves. But many also use it wisely by providing great information.

Thwarting Broadcast

The most successful use case for Twitter has actually been broadcast, not social. And it seems to be working. Whilst we might complain that Oprah, with her 6 million+ followers, breaks the spirit of social networking by following back only 33 people, its also important to note that 5.99999 million people happily follow here without any expectation that she will follow back. The question is, will Oprah or Proctor and Gamble, or Joe Biden get the same level of reach if conversations get fragmented inside Circles? What came in via one giant stream exposed to everyone (Twitter or Facebook Fan pages), now gets partitioned inside folders. To a large degree the network effect of creating engagement is significantly harder. Google Plus can do a lot to address this (Make Circles sharable for instance) but theres no question that those very blabber mouths that keep the majority of eye balls on social content are going to need some level of loud speaking capability to move the conversation over to Google Plus.

The In-bound Marketing Battleground

Some brands have done an excellent job of embracing inbound marketing to build trust – the kind where meaningful content is offered to generate discussion instead of spray and pray advertising and email marketing. Analytics company Kiss Metrics’ use of Twitter is a cornerstone example of how to do in-bound marketing.

The social web has been characterized by the 90-9-1 rule thus far where 90% are lurkers who are a large and extremely important constituency that gain information from source content as well as the conversations created by the remaining 10%. While they may not speak up, marketers can hardly afford to ignore them. With conversations fragmented, on one hand you can argue that the net volume of conversations each lurker sees will get reduced. On the other hand, they may see fewer conversations but more meaningful ones that matter to them. Better for them, better for brands looking for qualified leads from social conversations, and of course, better for Google’s targeting. But the question still remains: in-bound marketing relies on a large volume base to start with before honing in on qualified conversations; can Circles offer this facility? Of course Google can, but I don’t think the design today considers this strongly enough.

Dirty Interest Graphs

The first iteration of the social web was based around Places (think Geo Cities). The recent incarnation of the social web progressed from Places to People and saw exponential scale almost instantly (Facebook and MySpace). Circles on the other hand is less about places and people – its segmentation by our interests. But is it really?

Circles are messy in practical terms My first reaction when I signed on was "Great – I can break out my wider contact base into meaningful chunks”. Then I tried and failed for the most part. The thing is we have multiple conversations with each person. Take R ‘Ray’ Wang for instance: An insightful fellow enterprise tinkerer but also one of my most trusted sources when it comes to restaurant recommendations. I can’t really segment what Ray says and so the idea that my circles represent my segmented interests is not really accurate. Google needs to use its algorithmic magic to let me separate Ray’s discussions so my stream quality is preserved. Hard to do of course but really, price of entry for any social network that wants my mindshare for yet another tsumani of use generated content. Not  much of a concern for Google as it knows behavioral targeting, but as participants, we might lose patience if our circles can’t keep conversations separate.

———

One thing is for sure: For most users, there ‘s little to no room left for yet another general purpose social network and so Google needs to displace an existing property for many users by providing (as Hutch Carpenter describes) exponential value beyond easy and clever design which it has accomplished in my opinion.

Can Google Plus pass the good/bad narcissism litmus test? It can but I think the first iteration of design hasn’t really worked out all the kinks when it comes to balancing our niche interests (currently drowned out by fire hose social design)  with a sometimes terrible but important reality of the social web – successful federation of loud mouths, good or bad. The sooner they have this sorted out, the better their chances of realizing large scale participant and marketer transition.

As I said above, the early adopter in me is sold on the promise and I’m hooked. I think Google Plus can re-cast the definition of Social Networking all together. Now Google Plus needs to really deliver.

Update: Some comments popping up on where else but Google Plus, here. Blog comment syncing is another P1 feature Google needs to take on.

Ragu is someone I’ve come to know recently and I keep in touch with some of my professors there and speak with them about research in the areas of Social Media, Knowledge Networks and Ecosystem Collaboration. So I’m thrilled to see an event of this caliber taking place here in the Bay Area.

Included in this research presentation is a detailed study of Cisco’s collaborative and social media efforts (embedded below) .

I’m really looking forward to the event and hope to see you there. More info here and registration details here.

Guinan Cisco (1)

“Kevin Thau, Twitter’s VP for business and corporate development, announced during a presentation at Nokia World 2010 today that everyone’s favorite micro-blogging network is not actually a social network.

It’s not, you say? No, says Thau: Twitter is for news. Twitter is for content. Twitter is for information.“

Say what? 

Here’s my take on why:

• Twitter is having issues growing as a mainstream social network compared to other platforms such as Facebook. Significant changes to its basic interface can fix this but that would mean it looses its stronghold on remaining the globes premier digital water cooler.
• Lets face it, 99% of Twitter is already broadcast content and if its a business tweeting, its mostly one way Marketing. I guess Twitter believes that as well.
• It limits its exposure to a potentially dwindling market valuation as it stays associated for too long with general purpose networks. The track record for those in second place (Bebo, MySpace etc) is pretty shabby. And most of us are happy doing general purpose networking inside Facebook, Location based networking on Foursquare etc, Food based networking on Chowhound and my new favorite app, Foodspotting (HT, Dion Hinchcliffe). And on and on. There may just not be room for two general purpose social networks but certainly for a real time news pipeline.
• Monetizing cryptic, abbreviated, 140 characters via ads is hard and may have limited potential. Straight line syndication, promoted tweets, and large b2b biz dev deals (such as the one with Nokia and with Google) bring wholesale, but forecast-able sources of revenue. Thereby establishing a baseline market value to build a multiple off of. Facebook is on a tear from a revenue standpoint and either you have to show you are catching up or, re-frame the markets perception of the category in which you play.
• Publishing (the industry), has been ripe for disruption for a long time and is looking for scalable ways to distribute content. RSS had potential for distribution but sucked for high end monetization in addition to being gobbledygook for most mainstream users. Twitter on the other hand keeps you coming back to high end website impressions. And so the broadcast model via twitter is a lucrative and cost effective ‘paper boy’ model for the digital era.
• I know from personal experience that many people sign up but don’t really do much or even return for fear of not having friends or having something to say. As stated in the article, this brand shift removes the perception that you HAVE to sign up and use twitter. Rather, come to the site and just read. In short, more eyeballs without a registration barrier. Biz Dev just got a lot more interesting.

I’m as interested in the message this sends about its future plans and roadmap to developers as well as to those of us that have spent time using it as a social network.

That’s all the time I have. Any other ideas on why they would publicly put a stake in the ground about this?

Marketing has this almost comical, inverted model of inputs and outputs that defies Economics 101. A business typically buys inputs at wholesale and sells products at higher margin retail thereby seeking to make a profit. In contrast, marketing uses big picture estimates such as ‘customer lifetime value’ to estimate how much you can make from the average customer (output). But excluding branding, cost inputs to acquire prospects and sell more to customers are at hefty, mind boggling, retail costs – point advertising spots to sell a product, product launch emails, webinars, promotions, and recently, SEO/SEM campaigns. Hell, we financed Google’s insane success thanks to this model, if you think about it! 

Moving from Transactive vs Relationship Elasticity

I see customer acquisition model as a mindset of ‘transactive’ elasticity. In other words your spend goes only as far as supporting each transaction. So, your spending over and over again to sell new products to the same target customer. And that tactical design can’t be treated as anything but an expense. Conversely, investments are nurtured over time, are less susceptible to cuts in a down market, and yield results at intervals or in perpetuity. 

Contrast this with a model where you invest in relationships with your customers by engaging authentically with them in communities. These communities give the money you allocate to customer acquisition far more elasticity by spreading the wealth across the life of the relationship with relatively smaller spikes in expense that correlate with new product awareness. They center on investing in fostering and facilitating a dialogue with your customers, your partners and your prospects. Dialogues that far outlast single transactions. And via a platform to engage with them between transactions. Sounds like an investment and not an expense to me now.

This is articulated really well in, “CRM at the Speed of Light”, a must read by the terrific Paul Greenberg:

“Transaction is not the paramount artifact of the interaction. Instead a transaction becomes the side effect of rich relationships that are built on conversation. This notion is fundamental, and is a radical switch in priorities for the interaction between customer and vendor”

Edge Relationships Don’t Scale

Creating true relationship networks, whether on third party participatory networks (such as Facebook or Twitter) or on your own branded communities require a clearly defined approach, mindset and interaction design.

Umair Haque, Director of Havas Media Labs and blogger at Harvard Business Review wrote a superb post “The Efficient Community Hypothesis”  (that I recommend you read in full):

“People, truth, identity, reputation, values are the five elements of an efficient community”

I agree with that and they apply to communities that foster these relationships.

That said, community building often gets limited to efforts managed by the “social media expert” or the community manager. Its no doubt a first, extremely important step and herculean at that, (just ask Rachel Happe) but edge efforts don’t scale easily. And if the effort is superficial, they quickly start reeking of old school spam marketing (just see many of the groups on LinkedIn, for example, that sport the same old marketing pitches).

To be truly valuable, customers want to bypass marketers and get to those that have the highest quality information. The best information, void of spin or marketing speak, are in the minds of your other customers, your channel partners who may interact with customers more than you do, and your suppliers who know more about individual components that make up your product.

To enable such a design you need a collaborative design and enabling technology infrastructure that allows for the right minds to wrap around the customers needs. Marketing needs to broker and facilitate that, and then get out of the way. That’s the new customer acquisition design for the 21st century enterprise.

For a more in-depth overview of how to respond to this new customer dynamic and to move from a transactive model to a relationship model, take a look at a recent piece I published with Oliver Marks and TechWeb (email required).

Getting There

I’m not suggesting we stop advertising products when they launch. But do we have to buy marketing, over and over again at retail prices to sell that same customer time and again? Instead, why not invest (not expense) in more elastic relationships that defrays a good chunk of that retail cost?

Customer Acquisition seriously needs a new name to affect any institutional change in how organizations consider the actions and investment behind customer engagement. Customers never gave us permission to acquire them and it’s a bloody expensive to acquire them at retail, anyway. Tomorrows winning CMOs and Marketing leaders will be making a case for this to their CFOs and CEOs, today. I’ve been fortunate to work with some of these forward thinking folks. It’s not about big bang, it’s about etching away at it piece by piece and having it emerge, organically.

Over 60 Re-Tweets on Twitter as of April 19th resulting in god knows how many tens of thousands of impressions on Twitter. Yay for social media syndication.

There’s only one problem. That link hasn’t worked for three days.

So, basically, this link was never even clicked on before being re-tweeted.

Now these good intentioned folks may have well wanted to read the link later and I’m no one to judge how each of us as participants choose to use the medium. But if Re-Tweets are being considered an acknowledgment of quality content and subsequently relied upon as a metric by marketers, a Re-Tweet itself can clearly be a terrible measure.

I’m a huge advocate for social media engagement as an important component of marketing. It’s got mucho potential. That said, we complain about inaccurate open or click through rates with respect to email marketing but measuring the effectiveness and true reach of social media has a long long way to go as well.

So if a link drops on Twitter but there was nothing there to read, will it make a sound? You betcha. A really really loud, albeit hollow sound.

Hoping practical topics such as this come up at the 140 conference today.

On the issue of third party applications that leverage Twitters API, Fred commented that a lot of the apps today are filling holes in twitter instead of building substantive businesses.

Much of the early work on the Twitter Platform has been filling holes in the Twitter product. It is the kind of work General Computer was doing in Cambridge in the early 80s. Some of the most popular third party services on Twitter are like that. Mobile clients come to mind. Photo sharing services come to mind. URL shorteners come to mind. Search comes to mind. Twitter really should have had all of that when it launched or it should have built those services right into the Twitter experience.

The media jumped on it. In a post titled “Holy Cow Did Twitter’s Top Investor Drop A Bombshell On Twitter App-Makers Today”, Nicholas Carlson lays out some strong reaction from the Twitter App community.

But we talked to sources at a few Twitter apps, and one of them told us Fred’s message is loud and clear. This source heard, "[Twitter is] going to do mobile apps and URLs. [Twitter is] way playing down the role of other apps. [Twitter] desperately need somebody to do vertical/gaming stuff, since that’s what we aren’t going to do ourselves. Bit.ly (as a URL shortener), TwitPic (as a photo uploader) and Tweetie (as an iPhone app) are now considered ‘core’ to the platform. They will either be bought or competed with."

First, Twitter is infrastructure. And true to that mission, it supports the building of applications and services that sit above it. Over time, applications and services start to get commoditized and adopted widely across the ecosystem. At that point, features offered by these apps are considered infrastructure and as history has proven, get pulled into the core of the application. Phone companies provided phone lines and tele marketing businesses built a value add service on top of that. Similarly, utility companies provided juice that allowed us to go from analog to digital with many of our appliances. If you agree that Twitter is infrastructure, the same thing is happening here. Over time the economics change. AT&T now offers business services that sit on top of its phone lines. That’s natural evolution as the service gets commoditized and there’s wide appeal. The market expects it to come as part of the base package and the stability and assurances that come with such a move. And the same thing is happening here.

Second (and this did not come up in Fred’s comments), Twitters success to-date largely mirrors traditional media – its broadcast for a majority of the users. Not conversations or other kinds of synchronous activity that those of us in the early adopter community have embraced. Don’t know about you but I’ve lost count of the number of mainstream users that fully realize the value and promise of Twitter only after they use a third party client such as HootSuite or Tweetdeck. So unless your only interested in following celebrity tweets, engaging with users or discovering new users via Twitters native interface is nothing short of awful.

Twitter needs to fix that as its price of entry stuff. And so coming out with its own spiffy client is imperative. And there’s similar arguments to be made for URL shortners and mobile clients – both critical to engage in a 140 character constrained world. And critical to Twitter if its to be able to successfully haul the water in the long run.

So it may come of as a harsh warning, but it’s natural evolution.

UPDATE: And just two days after posting this, Twitter announces the purchase of Tweetie, a Twitter client built for the iPhone and the Mac. Marshall Kirkpatrick at ReadWriteWeb has some good analysis on this breaking story.

The central theme of the research is that consumers value product durability less and less as time goes on. It used to be that when we bought products and services, life of the product was an important consideration and products were advertised as such. In Dina’s post, Stuart Henshall provides the most well known example:

When I think durability I think of Maytag – the washing machines that go forever here. Yet today that “durable” isn’t expected to last 20 years and new features, energy efficiency etc are changing the definition

Dina provides some great local examples of how consumers look at durability today. Based on her research, she concludes:

Thinking thru current Ads on tv – only the infrastructure and paints guys seem to talk about Durability in their communication today.

As Dina points out, its obviously not the case that customers don’t want products that last; it’s just that the markets in India finally afford choice. When I grew up there, you could only by one of 2 types of cars, a handful of electronic or appliance brands or for that matter, chocolate (yes, a travesty). All that’s changed now. And with choice comes the desire and willingness to swap for newer, shiny models at a more frequent pace.

There’s plenty of parallels to be drawn in the rest of the world where choice has been standard for decades. However, the marketing approach to this was to turn up the volume when it comes to badgering the customer with more marketing emails. Or to throw in the towel and compete on price with promotions that were often loss leaders or just a way to empty out the warehouse.

Durable Relationships

The truth is that in this age of transparent and open marketing which is moving to influencer and peer to peer modes, one sustainable approach to respond to this consumer trend is to focus on building durable relationships with customers. Existing customer relationship programs and enabling technologies (CRM) often enforce a fenced-in transactive model where its about that individual sale. That needs to move to a relationship model that can outlast that single transaction. And with the proper strategic planning, create an interaction environment that results in durability. Choice is here to stay. All you can do it make the customer comfortable with the notion that your first in line when they are looking to exercise choice. And one way to do that is to preemptively help them understand exactly why and when you should be in consideration. Thats done through effective customer Networks.

From a programmatic stand point, the answer is not jut Social Media or some other over intellectual way of looking at public or consumer relationships. Social Media is part of the larger tapestry. The answer lies in reworking the process of building and sustaining relationships with customers via social and collaborative forms of engagement. That comes from revisiting the mode of engagement that extends far beyond the nominated “social media leads” but permeates the walls that today, omit interaction with traditional sales, marketing, internal and partner experts who truly have the most substantive knowledge. Anything less will come of as plastic.

In turn, from an enabling technology standpoint, that means rethinking how your Social Media, CRM and so called ‘SocialCRM" and ‘Enterprise 2.0‘ efforts come together to build and foster genuine, durable relationships.

I highly recommend you read Dina’s original and follow up post on the implications of durability taking a back seat in the context of purchasing behavior. She’s got a very passionate community of intelligent folks that have provided comment.

This post is not about what’s right and what’s wrong or whether we should or shouldn’t fight for using one or all of these concepts.  That said, each of these monikers need to be dealt with as they will become increasingly important as organizations begin to consider more efficient ways of interacting and transacting both on the social web as well as in the enterprise.

Here goes…

Transparent:

Transparent just got elevated to the top of the list. Most executives love the idea, just not the potential fall out that can come from transparency. As we saw with President Obama’s I’ll-broadcast-the-healthcare-debate-on-CSPAN unfulfilled promise, when you get into the politics at many large organizations, its as much about the lateral competition (in the case of the government, how the right and right wing media would interpret the open discussion) in the executive suite that worries more people about bringing transparency to their enterprises, as it is about top down / bottom up / emergent transparency.

Consider the recent fall out from Google Buzz. Personally I think its an excellent start to something very useful and promising. As I commented in a post by Alex Williams on  ReadWriteWeb:

The best thing about all of this for me is that Google has recognized and capitalized on the fact that email is the ultimate social network and they are aggregating- which is what they do best,” said Sameer Patel, a founding partner with the Sovos Group that consults about integrating social Web applications and collaborative technologies into the enterprise.

However, Google stepped on a banana peel when they misjuded the level of transparency that the general public would be ok with then it comes to sharing our email contacts.

Its clear that we as social networkers seem to be perfectly fine with transparency when its looking at someone else’s data and gestures. Just not when it comes to exposing our own.

Social <insert enterprise context here>

Clearly the most hotly debated moniker in the enterprise context. A President (not CIO) of one of the largest healthcare organizations that I met with threw me a new curveball a few weeks ago.  As prepared as I was to address the ‘Facebook is too social for us” argument with solid business context, the new one thrown my way was “my kids are leaving Facebook because of the new privacy concerns. If social networks are not good enough for them when all they do there is socialize, how can I bring this interaction metaphor to the office?”

Socialized <insert process context here> with the emphasis on business outcomes or activities seems to be far more palatable but to each his own.

Customer Community

Less contested depending on who you speak with. The problem is that the discussion around community and marketing is often short sold due to lack of depth and process knowledge around core marketing performance.  As I wrote a few months ago in a guest post:

Finally, with respect to marketing, most of the community focus today (especially B2B) is on brand awareness and engagement. Certainly, there’s value to be gained there, however, lead generation is the elephant in the room most don’t want to tackle or acknowledge. Regardless of the economic times, the closer your marketing activity is to generating revenue, the more strategic your program remains to your organization. That’s where customer communities need to go – fast.

Of course there are a few seasoned marketers that can take this on. Not to mention, community as an approach to effective awareness and engagement has benefit. But when it comes to community based marketing, few in the “social media consulting space” want to or even have the credentials to tackle the moolah question.

Second, very few are prepared to objectively say when Community is flat out the wrong approach to accelerating performance for your specific business objective. Here are 2 excellent posts by Gil Yehuda and Rachel Happe about not lazily intermingling different concepts that seem similar when in reality, are very different.

Real Time

Though I wrote a report on this topic, the idea of ‘real time’ is a meaningless discussion in and of itself without core performance context. Worse, it scares the living bejesus out of the seasoned CIO who still sport scars from the millions and millions sunk into integration to come anywhere close to near real time, a decade ago. It’s far cheaper and simpler now but real time for the sake of real time invokes instant eye rolling.

However, customers are intermingling in real time and they increasingly expect feedback in near real time. The reality is that the organization (not just support and marketing) need to have that infrastructure to be able to respond as fast as possible. That’s a very different approach than trying to rudderlessly tune the enterprise for real time and then chase/manufacture use cases to back fill value from the investment.

Enterprise 2.0

And finally, yes, Enterprise 2.0. I could leave you with a link to a Google Search Result to Dennis Hewlett’s Posts (its here by the way), but frankly, too often Enterprise 2.0 gets casted as a solution to a problem that doesn’t give the customer adequate heart burn to become a top priority. Until we see a Chief Sharing / Social / Email-sucks, Productivity Officer emerge (NOT!), lets focus on discrete objectives around leads, sales, innovation, product development and the like. It’s awesome to see a few vendors starting to come around to this in their marketing not just in the context of selling the benefit but also adoption and participation. See this excellent post by the very sharp Michael Idinopulos.

In closing, as I said above, I’m not hoping to start a war on whether we should or shouldn’t use this terms.  Transparency, social, open, relationships, collaborative IS the future of work.

If you have opinions on these or other monikers, chime away, below. But they need to know their place and the context.

Credit: Inc Magazine

Lots of pontification today on whether the iPad will become that third device that removes the claustrophobia of surfing the web on a mobile device, yet takes some of the clunk away from a regular laptop.

Om Malik on GigaOm has one of the best analysis on this, saying:

Despite their evolution, laptops and desktop computers as we know them are essentially work tools. They’re designed for content creation — be that of writing blog posts (or a book), editing photos or creating videos. On the iPhone, we create content of another kind — personal, communication-centric content.

The consumer web is slowing moving away from ‘Read and Write’ mode, back to ’Read More, Write Little’ status as I tweeted earlier today. But not as we saw in the pre-social days before blogs and wikis.

We’re going to be writing more than we ever did, just a lot less every time we do. Tweets are 140 characters, the Re-Tweet is the new gesture to simply express acknowledgement or endorsement, LinkedIn imposes character limits on some of the fields in Groups, Yelp Reviews are a paragraph or so. And auto posts from Tumblr and Posterous to Facebook are primarily visual media uploads with a few lines of description. Lots of limits on each gesture. But many many more of them.

That’s just touching on the writing elements of our web experience. Gaming, enjoying videos with your family at the dinner table,  and other visual consumption models are overdue for some fresh blood as well.

And so the iPad will sell and will sell big. Save a few really ridiculous omissions (seriously? no webcam?) it’s the perfect device for the type of text based communication that’s becoming more and more prevalent. And sadly its the optimal device for the attention deficit online world we’re participating in, every day.