Pretzel Logic – Social and Collaborative Business

Just a personal update to tell you that I’ve decided to relinquish my membership with Constellation Research Group, Inc.

Late last year, Oliver Marks and I became members of Constellation with the intention of complementing consulting on enterprise social and collaboration business, with wider research.

Given my focus on longer form planning and follow through work, and the growing need for ecosystem collaboration by organizations, it’s becoming increasingly challenging to successfully wear two hats and do justice to the analyst side of the house. And to be fair to Constellation, it’s best that Ray and the team find full time research analysts for this work.

I’ve met some really smart folks over at Constellation and I have huge respect for the individuals who make up the team. Ray’s pulling together a growing line up of new analysts and has an array of initiatives under way including The SuperNova Awards and new geographical market entries.

As far as this blog and my other extracurricular activities are concerned (event/conference speaking, etc.), nothing changes. Since 2009, I’ve blogged and spoken about the promise and impact of social and collaborative business based on what we see in the trenches at end customers, and innovation in enterprise software. That continues….

I have a few commitments that I’m wrapping up before I set sail but it’s been a lot of fun getting to know and hang out with the team. Ray and I depart as friends and we’ve agreed to look out for each other.

Update: Ray’s post, here.

If you have any questions about this or Constellation Research, drop me an email.

- Sameer | @sameerpatel

Enterprise 2.0 vs. Social Business

Image Design Credit: My sister, Zia.

I started engaging on the social web exactly two years ago. Unlike most “veterans”, when I dipped my toes into the proverbial participatory pond, I started the other way around. Twitter first, then blog. Which might seem inconsequential but there’s an interesting dynamic there. I don’t want to get all Match.com on you but getting to know people based on conversations first is pretty awesome. You get to know people based on personality, bi-directional engagement and all on very open, public mediums where cosmetics can’t hide much.

What I cherish most has been the relationships I have built over the last two years. Last week at a conference, I mentioned to a few folks that Twitter is “friendship lead gen”. That sounds crass but its not.  Twitter for me is a giant pool of potential relationships but more importantly, a self selecting qualifier of where meaningful relationships can be formed.  Relationships that are characterized by not only friendships but professional respect, inspiration and constant learning.

And as I think of that, I do believe that we all make interesting decisions about who to engage with and how. We all have our ways of vetting out where meaningful relationships can be established. At the speed of a Tweet, a DM or a group IM, I know where the best answers are, those I can call at 3 am if I’m in a pinch in many parts of the world, and yes, those that will smack me on the head if I ever veer off the practical pragmatic path in my analysis.

And so I give thanks here to those I have gotten to know but more importantly :

• Those who engage openly and who mercilessly qualify the data and thoughts they put into my social stream
• Those that really help others by explaining not just the ‘what’  in their analysis but the ‘why’ and sometimes, the ‘how’
• Those that don’t think they’re cats whiskers
• Those that have integrity and don’t lose their souls as career paths and allegiances morph
• Those that collectively and implicitly weed out the un-authentic drivel that is, thankfully, so easy to detect on the social web
• Those that don’t join the ranks of parties who sell 2.0 but themselves employ the very 1.0 tactics that we tell our customers will not work anymore

I’d like to believe that I do all of the above myself but I’ll let you judge.

When I was considering joining my father in his business years ago, he made a comment that I remember clearly (not sure but this may not be his phrase):

“If both of us always agree, one of us is unnecessary”

That pretty much sums up my relationship with those I’ve become closest to on the social web and where I’ve taken these relationships offline and even to the dinner table in my home. The deepest relationships have been formed because we agree and then unabashedly share and celebrate the best thinking but also because we don’t, yet seek the best alternatives to what we think is the best solution.

And with this post, I’ve now added a new tag called  “soppy” to my blog sidebar. : –)

Happy thanksgiving to you and yours.

On Dec 2nd, distinguished faculty members from Babson College (my Alma Mater) – MBA Dean Raghu Tadepalli and Dr. P.J. Guinan, professor of technology, operations, and information management will present research on the use of Social Media in the Enterprise in San Francisco.

Ragu is someone I’ve come to know recently and I keep in touch with some of my professors there and speak with them about research in the areas of Social Media, Knowledge Networks and Ecosystem Collaboration. So I’m thrilled to see an event of this caliber taking place here in the Bay Area.

Included in this research presentation is a detailed study of Cisco’s collaborative and social media efforts (embedded below) .

I’m really looking forward to the event and hope to see you there. More info here and registration details here.

Guinan Cisco (1)

I was very disturbed to learn about the passing of Professor C.K Prahalad this morning (hat tip to Shiv Singh).

There were a few books in the 90’s that had significant influence on shaping my personal thinking about how to accelerate performance in business. Three notable ones were The Ultimate Resource (Version One made the case for how entrepreneurship was the ultimate resource but that’s out of print now), Execution and Competing for the Future, by CK Pralahad and Gary Hamel.

About the professor, from Wikipedia:

Prahalad has been among top ten management thinkers in every major survey for over ten years. Business Week said of him: "a brilliant teacher at the University of Michigan, he may well be the most influential thinker on business strategy today." He was a member of the Blue Ribbon Commission of the United Nations on Private Sector and Development. He was the first recipient of the Lal Bahadur Shastri Award for contributions to Management and Public Administration presented by the President of India in 2000.

In this latest book, “The New Age of Innovation:

Professor Prahalad and M.S. Krishnan suggest an internal capacity to reconfigure resources in real time by focusing on clearly documented, transparent, and resilient business processes (the link between strategy, business models and operations) has become a strong differentiator.

As many of you know, I focus militantly on how the internal design of the enterprise need to be re-casted to meet the social customer’s demands and how to compete effectively. Technology differentiation as a competitive weapon played a central role in the last round of management thinking and strategy. Going forward its going to be about how effectively you can create and leverage people networks to solve business problems and get ahead by complimenting those discrete processes that have been unnecessarily fenced in by those very structured systems. Technology obviously has a critical role to play. But its a lot more than that.

Professor C.K. Prahalad was one of the few that not only pushed the boundaries on where organizations need to be interms of their thinking and wiring but he was one of the few that brought practical solutions that were cognizant of realities on the ground. More important he never lost sight of the “how” as he presented new thinking around the “what” and the “why”.

Here’s the professor on Innovation:

The Hindustan Times and Business.in have more details.

My deepest condolences to the Prahalad family and his loved ones during this difficult time. May he rest in peace.

As some of you heard (many thanks for the notes), I’ve joined the Defrag Conference Advisory Board.

For those of you who are not familiar with the conference, Defrag is a yearly event in Denver that’s focused on emerging tools and trends in technology and its’ impact on business.

The conference is organized by Phil Becker, Brad Feld and Eric Norlin and counts Roger Ehrenberg, Paul Kedrosky, Jerry Michalski and Chris Shipley as advisors.

Here’s how I described the conference in a recent post:

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The Five Fragments That Make Up Defrag:

I’m going to spare you a diatribe on why its a great event and distill it down to five reasons, (or fragments) that make me go back and why this an awesome event for the enterprise folks out there:

• Its about debating solutions to big big business and economic value challenges that will consume us all over the next 12-24 months. That applies to the buy-side as well as the sell side.
• Its about the ramifications of eventual large scale adoption of a lot of what a serious IT executive will deem to be well, “cutesy” ideas today (e.g. Real Time Enterprise).
• A cut to the chase discussion on which consumer trends we see and use today might one day be enterprise worthy. Remember when people laughed at the concept of ‘Facebook for the Enterprise’? Yep, that probably came up at Defrag two events ago.
• Little talk-to-the-crowd panels. Everyone is deemed to be intelligent and has an equal voice. You’ll spend more time talking to the person sitting next to you than you will listening to someone on stage. Guaranteed.
• Its frightfully practical stuff. No fluff. All actionable thinking that makes you look at work differently when you leave. And makes you want to come right back the next year.

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A little about the conference in the words of Eric Norlin, the organizer:

Defrag is the first conference focused solely on the tools and technologies that are leveraging the "social" aspect of software to accelerate the "aha" moment. Defrag is not a version number. Rather it’s a gathering place for the growing community of implementers, users, builders and thinkers that are working on the next wave of software innovation.

Thanks to Eric for reaching out. Looking forward to a great event!

P.S If you’re a fan of Sons of Anarchy on FX, you’ll get what that T-Shirt is all about -)

Credit: Inc Magazine

Lots of pontification today on whether the iPad will become that third device that removes the claustrophobia of surfing the web on a mobile device, yet takes some of the clunk away from a regular laptop.

Om Malik on GigaOm has one of the best analysis on this, saying:

Despite their evolution, laptops and desktop computers as we know them are essentially work tools. They’re designed for content creation — be that of writing blog posts (or a book), editing photos or creating videos. On the iPhone, we create content of another kind — personal, communication-centric content.

The consumer web is slowing moving away from ‘Read and Write’ mode, back to ’Read More, Write Little’ status as I tweeted earlier today. But not as we saw in the pre-social days before blogs and wikis.

We’re going to be writing more than we ever did, just a lot less every time we do. Tweets are 140 characters, the Re-Tweet is the new gesture to simply express acknowledgement or endorsement, LinkedIn imposes character limits on some of the fields in Groups, Yelp Reviews are a paragraph or so. And auto posts from Tumblr and Posterous to Facebook are primarily visual media uploads with a few lines of description. Lots of limits on each gesture. But many many more of them.

That’s just touching on the writing elements of our web experience. Gaming, enjoying videos with your family at the dinner table,  and other visual consumption models are overdue for some fresh blood as well.

And so the iPad will sell and will sell big. Save a few really ridiculous omissions (seriously? no webcam?) it’s the perfect device for the type of text based communication that’s becoming more and more prevalent. And sadly its the optimal device for the attention deficit online world we’re participating in, every day.