Beware the “Confusing, Headache-inducing” Software I Just Sold You
This is what we needs to be banished from enterprise software, forever. I’m not naive enough to think that some level of on boarding and systems training isn’t needed. But if out of the box technology can lead to “confusion, headaches and sluggish performance”, thats just not acceptable in 2011.
And this certainly isn’t just true of SAP and its OnDemand line has ease of use factored in. And as @smartsoftmarket pointed out, to be clear, SAPExperts is not SAP. But thats not the point. Lack of usability is rampant in the industry. And really, SAP SDN and Asug- its amazing community and mentor program should be the solution to any potential ‘confusion and headache’.
One more data point to look for as we kick off the industry conference season in a few weeks.
SVP, Enterprise Social and Collaborative Software, SAP