KMWorld: Notes from Toby Wards Intranet 2.0 Session
I’m at the KMWorld Conference in San Jose for a couple of hours this afternoon, sitting in on the Intranet 2.0 session with Toby Ward. Toby’s got some good pointers on the value and current state of Intranet 2.0. Many findings from his firms Intranet 2.0 research report as well.
I’ve tried to capture some of these here for your reading pleasure:
- 2.0 brings structure to informal conversations
- Nearly 70% of all internet users use social networks
- 30% of employees under the age of 25 would leave their job if the company banned tools such as Facebook
- British Telecom has 900,000+ Wiki Pages
- Reason for using Enterprise 2.0 tools: 77% for collaboration; 49% for knowledge management, only 19% for cost savings
- Satisfaction levels are low in the Exec Suite for (38% are not satisfied)
- Barriers to success: Minimal Exec Support (33%), Lack of a Business Case (30%), No IT Support (31%)
- Sabre’s Intranet Social Network is built on Ruby on Rails for less than $10k
– 60% of questions answered within one hour of posting
– Each question posted received an average of 9 answers
– 65% of employees joined within the first 2 months
– More than 90% participation rate after 1 year
– Estimated $500K savings in year one
- Verizon using Present.ly, has activity feeds internally, alerts
- 1/3 of IT projects exceed budgets and schedules by almost 100% in SMB companies (Gartner)
- “Intranet will always be the poor cousin of external facing properties”
Toby showcased some solid intranet examples from leading organizations such as Verizon, Sabre and Coca Cola using everything from homegrown tools built on Ruby and Websphere to SharePoint. No usual suspects from the Enterprise 2.0 software category came up.
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